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zopa·Manchester

Senior Operations Training Associate - Fraud & Financial Crime

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Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 
 
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 
 
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The role:

With a growing customer base and expanding product portfolio, we are strengthening our Fraud and Financial Crime capability across Operations. We have an opportunity for an Operations Trainer to join our in-house Operations Training Team, based in our Manchester office.

This role sits within the Operations Training & Knowledge Team, which is responsible for designing, delivering, and continuously improving Fraud and Financial Crime training across Operations.

Reporting to the Operations Training Manager, you will ensure that Operations colleagues have the knowledge, judgement, and technical skills required to succeed in their roles, while also supporting broader specialised training for Fraud & Financial Crime teams across the business.

You will be passionate about fostering growth, enhancing skills, and ensuring employees are equipped to excel in their roles. As a Senior Training Associate, you will be at the forefront of driving impactful training and development initiatives that support both operational excellence and organisational success.

This is a hybrid role working in our Manchester office at least 3 days per week.