Training Associate - Operations (Hybrid)

 

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As our customer base grows and our product portfolio expands, we are enhancing our training capabilities across Operations. We have an opportunity for an Operations Trainer to join our in-house Operations Training team at our Manchester office. This role sits within the Operations Training & Knowledge team, which is responsible for designing, delivering, and continuously improving our training offering.

Reporting to the Operations Training Manager, you will ensure that our operations colleagues possess the knowledge, judgement, and technical skills required for their roles, while also supporting specialised training for customer service and other operations teams. Your passion for fostering growth, enhancing skills, and equipping employees to excel in their roles will be essential. As an Operations Trainer, you will play a key role in driving impactful training and development initiatives that contribute to our organisational success.