IT SPECIALIST - EXECUTIVE SUPPORT

Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement. BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below. SK-12:Applicant must have at least one year of specialized experience equivalent to the GS/SK-11 level: Providing IT service management across key operational areas including help desk support, customer service, software and hardware installation, and user-requirements gathering; AND Initiating service desk intake of cybersecurity incidents in compliance of specific security policies to ensure identity management and assurance best practices; AND Providing clear technical information and documentation for end users and external stakeholders to utilize for applications, systems, and standard operating procedures. ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Customer Support: Uses methods, techniques, and tools to provide and continually improve the delivery of IT products and services. Information Systems/Network Security: Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to prevent information systems vulnerabilities and provide or restore privacy and security of applications, information systems, and/or network services. Technical Communication: Translates technical information into non-technical terms and accurately convey technical information to end users (e.g., staff, management) and outside parties, including the technical documentation of applications, systems, Standard Operating Procedures, etc. Technology Awareness: Uses technological developments, new requirements, and new applications of information technology (hardware, software, and telecommunications), emerging technologies and their integration into business processes, and implementation of information systems to meet organizational requirements.

The Office of Information Technology (OIT) is seeking an Information Technology Specialist (CUSTSPT/INFOSEC) (IT Specialist - Executive Support). As an IT Specialist, you will report to the Branch Chief of End User Services, ensuring delivery of timely, high-quality, and customer-focused IT support services to executive level SEC leadership. Also, in support of federal IT security mandates, you will ensure all cybersecurity, information assurance, and compliance-related requirements are met.

In this role as a IT Specialist - Executive Support you will be responsible for: Providing broad IT support to SEC executive level senior leadership including systems analysis, process management, network administration, help desk support, application development, and installation/maintenance of specialized software and hardware. Installing, maintaining, and troubleshooting IT systems; resolving interoperability issues; identifying equipment needs; conducting feasibility studies; ensuring upgrades and changes meet business and regulatory requirements; supporting executive level SEC senior leadership IT needs; and assisting with improving enterprise processes and services. Initiating service desk intake for cybersecurity incidents, ensuring accurate categorization, prioritization, escalation, coordination with the Security Operations Center, and monitoring of remediation. Ensuring compliance with FISMA and SEC security policies, supporting implementation of controls, participating in audits, coordinating with OIT Security, and ensuring proper identity and access management practices. Promoting security awareness by identifying user training gaps, ensuring proper handling of PII/NPI, and verifying completion of required security and privacy training. Representing the office in meetings with other agencies/industry, responds to inquiries, maintains current knowledge of specialized program areas, applies new technologies, and fosters productive working relationships. Applying specialized IT knowledge to research, analyze, and resolve system issues; ensuring proper system operation; and participating in high priority technology projects and initiatives. Evaluating IT requirements and interdependencies, ensuring alignment with SEC wide systems, processes, and policies to optimize performance and workload integration.